Sep 8, 2021 | Uncategorized
Do you need to track specific information regarding your after-hour calls to the answering service for compliance reporting to healthcare agencies or other groups? Would you like to track your calls per hour to adjust your on call scheduling seasonally? Custom...
Sep 8, 2021 | Uncategorized
Advanced Answering Center has partnered with call centers in both the United States and Canada to create an annual STEPtember event to promote employee wellness through movement and friendly competition. This Walking Challenge has each team member track their steps...
Sep 8, 2021 | Uncategorized
The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022. To implement this change Nationwide, all states where 988 is a working...
Apr 9, 2019 | Uncategorized
Advanced Answering Center has been providing high-quality, award-winning service for over three decades. John and Maggie Suker purchased a small customer base from a local service operating a cord board with the vision of providing high quality telephone answering...
Mar 28, 2019 | Featured, Uncategorized
The National Equipment Owners Association awarded Advanced Answering Center the 2019 Superior Agent Service award for outstanding service. The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that evaluates call center agents by an...
Mar 13, 2018 | Uncategorized
The National Equipment Owners Association awarded Advanced Answering Center the 2018 Superior Agent Service award for outstanding service. The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that evaluates call center agents by an...
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